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Welcome to Dial-A-RideThe Livermore-Pleasanton-Dublin area is served by two different paratransit providers with separate service areas, hours and regulations. For residents of Pleasanton, daytime service is provided by the City of Pleasanton Paratransit Service, while dial-a-ride service during early morning and evening hours and Sundays is provided by Wheels. For more information or reservations on Pleasanton's Paratransit, call (925) 931-5376 or go to their Pleasanton Paratransit Service page.
Call (925) 455-7510 for reservations. For the hearing impaired using a TTY, use the California Relay Service at (877) 735-2929. Reservations are taken Monday–Friday between 8 AM and 5 PM and Saturday-Sunday between 8 AM and 4 PM. Reservation can be made up to seven (7) days in advance and as late as the day before the ride is needed. It is best to make reservations as soon as possible to ensure the time and trip desired We make every effort to arrive within 15 minutes (earlier or later) of the scheduled pick-up time. If the van is expected to be more than 20 minutes late, customer service will notify the customer. If the van is more than 30 minutes late, the customer will receive one free ride. Customers must be ready within five minutes of notice of the van's arrival. If a medical appointment takes longer than expected, please notify dispatch immediately to arrange a possible new pick-up time, but the desired time cannot be guaranteed. For Pleasanton Paratransit Service(PPS) Reservations, Call (925) 931-5376.
To cancel a reservation, call 455-7510 as soon as possible, but at least one hour before the scheduled pick-up time. Customers who fail to show up for a scheduled ride three (3) times within a six (6) month period will have their service terminated for one month. A written notice will be sent before the service is terminated.
Each trip costs $3.50 in exact change, or with one ticket per trip, to be deposited in the fare box. Tickets may be ordered by mail from:
You can also use the ticket order form on our Fares page by going to this link: Please enclose a self-addressed stamped envelope and a check made payable to Wheels. Tickets may be ordered in any quantity. Be sure to mark on the check "Dial-A-Ride Tickets."
Dial-A-Ride provides service 24 hours, 7 days a week in Dublin and Livermore. For Pleasanton ADA-eligible riders, Dial-A-Ride is available when their service is not operating. Please Note: Effective 27 June 2009, Dial-A-Ride will no longer operate 24 hours a day, but approximately the same hours as our fixed route service.
Monday to Friday service between 8:00 AM and 5:00 PM and Saturday service between 8:30 AM and 4:00 PM is provided by the City of Pleasanton Paratransit Service (PPS). Call (925) 931-5376 for information or click on the "Pleasanton Paratransit Information" link below. ADA Application: Dial-A-Ride Application (65k PDF File - Requires Acrobat Reader from Adobe) More Dial-A-Ride Info: Related Links:
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